Refund & Returns

Return & Refund Policy

We want you to love every piece you order from Raftara — but if something’s not quite right, we’ve got you covered.


Returns

We accept returns within 14 days of delivery.
To be eligible for a return:

  • Items must be unused, unworn, and in original condition with tags/packaging.

  • You must contact us at contact page before sending your item back or via WhatsApp 

Note: items are often shipped directly from our suppliers, so return shipping costs are the buyer’s responsibility unless the product is defective or incorrect.

Refunds

Once your return is received and inspected:

  • We’ll notify you via email.

  • Approved refunds will be processed back to your original payment method within 5–10 business days.

Damaged or Incorrect Orders

If you received a damaged, defective, or incorrect item, email us within 48 hours of receiving your order with photos. We’ll make it right — fast.

Need Help?

Contact us anytime at contact us page — we’re here to help!


Safe payments
Raftara keep your payment information safe and secure. We support professional payment methods (Paypal, VISA, Mastercard, American Express, etc.) to ensure that your payment details are secure. All your payment details will be handled in accordance with Raftara Privacy Policy to keep your personal details safe and secure.
Payment methods supported
Security certification
The payment methods available for your account may vary depending on your country/region and currency.


Security & privacy
We protect your privacy and keep your personal details safe and secure.
We do not share your personal details with any third parties without your consent.
All your personal information will be handled in accordance with  Raftara.com Privacy Policy.